CUSTOMER SERVICE

 

 

Order

If you have seen something you like at myfashionfavourites.com you can simply order this by adding the product to your shopping bag and go to the check out.

Incase you prefer to shop for some other products, you can continue shopping and go back to your shopping bag later and make the payment afterwards.

 

 

Sign in

We recommend to register when you place an order.  By doing this you will only have to provide your details once so next time you shop at myfashionfavourites.com 

you can easily sign and go to 'my account' to check your details and your order. Of course we respect your privacy and protect your personal information.

 

Payments

Payments at myfashionfavourites.com can be done by iDEAL, PayPal and Creditcard. We accept Mastercard, Visa and Maestro..

Payment will be processed through Ogone Payment Services in a secured environment (SSL). 

 

 

Shipment

We will make an effort to ship your goods as soon as possible after receiving your order.

All orders are shipped by Postnl (and local service in destination country) on working days between 9 am and 5 pm.

The customer has to pay the shippingcost, that are automatically added to your order. Please find below the shippingcost and delivery time.

 

 

Country  Shipment method          Cost Delivery time

Netherlands  

Postnl                 6 euro               2 to 5 working days  
Europe 1*

Postnl 

15 euro 2 to 5 working days

Europe 2**     

Postnl 

20 euro 5 to 7 working days

Europe 3***

Postnl 

20 euro 5 to 7 working days

Rest of the world****    

Postnl 
25 euro  7 to 10 working days

 

 

 

 

 

 

 

*Europe 1: Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden.

**Europe 2: Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romenia, Slovenia, Slovakia, Czech Republic.
***Europe 3: 
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Croatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, Belarus, Switzerland. 
Rest of the world****: Russia and all other countries.

 

Return, change and returncost

Ofcourse it is possible to change a product for a different size or return a product if it is not what you expected. 

 

All products can be returned, except earrings. Goods need to be returned in the original packaging and with labels attached. Please be aware of the fact that we can not accept returned goods that are damaged, worn, washed and/or used. 

 

The  shippingcost for returns are at cost of the customer. If you want to exchange a product for a different size, myfashionfavourites.com will pay the shipping cost for orders (and shipment) inside the Netherlands. Unfortunately the shippingcost for size exchanges outside the Netherlands has to be paid by the customer.

 

Returning or exchanging a product is very easy. Just make a RMA (return merchandise authorisation) request in your account for the item(s) that you would like to return within 48 hours after delivery of your order.

You will receive a RMA approval from us as soon as possible and after that you can send us the return product(s).

If you need assistance please send an email to returns@myfashionfavourites.com.

 

Return shipments have to be made within 7 days after the delivery of the goods. In case we do not receive the return shipment within 14 days after delivery, we can not accept the returned product(s).

 

Please send your return shipment to the following address.

 

Myfashionfavourites.com

Herengracht 222

1016 BT Amsterdam

The Netherlands

Europe

 

In case you have any questions please contact us by sending an email to info@myfashionfavourites.com.